1. international freight allowance
RLX Solutions purchase platform exemption from basic international freight for material import of integrated circuit (IC).
When some models (such as fans, cables, modules, etc.) are overweight due to the large number of purchases, large volume or heavy weight, it is necessary for customers to pay the excess freight difference. In case of overweight, our customer service staff will contact you to remind you to fill in the shipping charges.
2. customs, commodity inspection and 3C charges
According to the State Customs Regulations: Import duty-free non-integrated circuit components (such as relays, bandpass filters, attenuators, modules, cables, etc.) of integrated circuits (IC) may require an additional 3%-12% charge for customs switches, fuses, gas discharge tubes, etc. which require commodity inspection and 3C certification, if you mention Customer service personnel will inform you of the type of customs duty or other customs declaration fee in the order submitted, and inform you of the reimbursement at the first time.
3. about embargo type
RLX Solutions strictly abides by the relevant export restrictions of overseas suppliers, but models involving export restrictions/embargoes are not allowed to be purchased on an order basis, depending on the supplier's shipment situation. Sometimes it may occur that the goods are temporarily informed before delivery that they fall within the scope of export restrictions/embargoes and need to be withdrawn and refunded. RLX Solutions will not be liable for any loss arising therefrom. We apologize for any inconvenience, please understand.
4. order review mechanism
RLX Solutions sets the order review mechanism due to possible tariffs and embargoes on the goods. After the user submits the order successfully, the customer service personnel of RLX Solutions need to confirm the order and pay after no problem. The specific status of order review can be viewed at the member center, or online contact customer service for details.
5. data update delay problem
All data of RLX Solutions website comes from the corresponding suppliers except self-owned goods, which basically guarantees real-time updates. However, due to the fact that the vendor inventory data are open to the world or the vendor website itself is not updated in time, there may be some errors in the spot price and inventory information you see when purchasing. After the order is successfully placed, the order status is updated.“Confirmed order”Please pay as soon as possible so as to avoid changes in price and inventory. If there is any problem, our customer service staff will contact you for the first time.
(reminder: after submitting the order, make sure that the order status is updated.“Confirmed order”After payment, avoid any other problems due to unconfirmed payment.