VIAPART - Common Problem

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Common Problem

Why did Q1: register for RLX Solutions membership?

Only registered users can purchase on the RLX Solutions homepage and enjoy various preferential price packages and integral gifts.

Only registered users can login to the "membership center" and use the rich membership functions provided by RLX Solutions to manage their personal data.

Only registered users can get our promotional gifts or cash coupons.


Q2: how to order goods at RLX Solutions?

You can first browse the homepage of our website to search for the required product models, and see that the products you are satisfied with can be added directly to the shopping cart, and then order payment can be made.


Q3: can all the components and models I need can be purchased on the website?

At present, all the goods in stock found on RLX Solutions website can be purchased directly, basically guaranteeing delivery on the same day or the next day; if the spot is temporarily sold out, we can help you order free of charge. Assuming that the products you need are not available in our mall, we can even help purchase them.


Q4: forgot the password?

When you forget your password, please login to the registration page and click "Forget your password". The system will automatically tell you your password through email. You can login to "Membership Center" to change your password to ensure your interests.


Can Q5:RLX Solutions's order provide a contract?

Sure. After the customer submits the order on the RLX Solutions website, the customer can operate and print the PDF file of the sales contract on the website. The contract is a contractual contract between the parties. It has the force of law.


How can Q6:RLX Solutions's orders and deliveries be tracked?

After the customer submits the order online, RLX Solutions will notify the customer's order status in time by SMS. Orders can be issued for second days, and customers can do so.“My order”View the real-time transport status of orders. Customers can also be there.“My order”Check the order number of the domestic express, and grasp the status of the order in real time. If you have any questions about the order date, you can contact the core city customer service hotline or inquire through online customer service.


How do I make the invoice for Q7:RLX Solutions?

RLX Solutions can issue VAT invoices for all orders (amounting to more than 3000 yuan cumulatively), and all products are taxed regularly according to national requirements.


Do Q8:RLX Solutions accept telephone enquiries?

Sure. Customers can call the customer service hotline on demand, and we will conduct manual enquiry for you. However, due to the personal information involved in online orders, we recommend that customers place specific orders online to complete.


Q9: if there are quality problems with the goods, how do I return them?

RLX Solutions only provides authentic authentic products with transparent channels, and 100% guarantees quality. When customers have questions about the quality of the products they receive, please call the customer service hotline at the first time. We will contact the supplier quickly and arrange the handling of refund and replacement according to the supplier's quality management process. For complaints and return applications related to product quality issues, please submit within 15 days after receipt of the goods.


Q10: what is the specific procedure of order delivery?

Upon receipt of your payment, we will arrange the order for you; once the order is successful, the status of your order will be changed to“Waiting for delivery”. After RLX Solutions receives the goods, we will arrange the delivery for you at the first time, and your order status will be changed to“Waiting for the receipt of the goods”. To ensure timely and accurate delivery of products to your hands, please fill in detailed consignee information and contact information when ordering.


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